ARE THE URBAN POOR UNDER FEAR?
Notwithstanding
the fact that the central government, quite a few state governments and various
non-state actors have come out with commendable social sector and employment
generation schemes, the poor in India still find it difficult to come out of
the vicious trap of poverty, uncertainty, fear, hopelessness etc. Thus, social
commentators are perhaps not wrong in saying that numerous Indias co-exist
within India. While one stratum of society lives on 28 rupees a day, the other
stratum possibly lives on 280 rupees a day. This mammoth gap in socio-economic
status has its impact in myriad dimensions. One such dimension is with respect
to the comfort level exhibited in the process of using public utility services.
This piece is intended to look at one such instance. It is written purely on
the basis of personal experiences and as such readers have every right to
disagree with every bit of the piece.
Delhi
Metro, the country’s show stopper, has recently completed ten years of
impeccable public service. During this last decade, this popular mode of
transportation has undergone various changes and uplifts in terms of routes,
capacity, daily volumes etc. Most importantly, the metro is now being
symbolized as the perfect example of mass transport. Right from the elite to
the downtrodden, the metro has been the torch bearer of the hopes and
aspirations of the people in the capital.
However,
a deeper analysis would show that the urban poor still find it difficult to get
them assimilated with this mode in some form or the other. An uncanny sense of
fear, doubt, no-confidence and reluctance seem to cast dark clouds over them.
This is observed at all the stages of their travelling. Right from buying a
token to entering the platforms via the token/card scanners to walking/ standing
on the escalator to entering the train to exiting the destination station, they
invariably get caught up in some issue or the other. Further, even inside the
train coaches, their behavior is worth noticing. Even when a seat is vacant,
they are a tad hesitant to occupy it provided some affluent person is also
eyeing the same seat. And even if they occupy it, they look around frantically
just to make sure that they are not being laughed at. Even after a decade of
service, a sense of genuine comfort level seems to elude them.
The
Delhi Metro is meant for everyone- a construction worker has as much right to
confidently travel in it just like an IT professional. Thankfully enough, the
planners of the metro had not compartmentalized the seats or the coaches. Thus,
although the urban poor have been making use of this mass mode, it is perhaps
not a true representation of their assimilation.
So,
what precisely is the reason for the existence of such a phenomenon? A cursory
look at the issue would say that these people, in all probability, feel
themselves inferior to their richer counterparts and hence try and maintain a
distinct and visible gap with them. Or is the pendulum not in equilibrium due
to other subtle reasons? Do the richer classes (willingly or unwillingly)
impose implicit restrictions on these people by way of stares, looks, gestures
etc.? In broader terms, is this lack of assimilation yet another portrayal of
the rich-poor divide in the country?
The
above are questions which require a deeper study and research. My prime idea
was to bring out the issue to the fore. But, one thing is for sure- The
poor have remained poor and vulnerable, they are still struggling and who knows
when their struggle ends? Or for that matter, will it ever see an end in the first
place? Are the stakeholders listening?